George Witt talks briefly about how best to handle technical information calls that you might get from other shops. He talks about the importance of evaluating who you help, when and how often, and most importantly what info you should never reveal.
Technical Info Calls
0
08 Feb 2011
Excerpt from Service Advisor Tips and Tricks with George Witt
In this training program for service advisors instructor George Witt takes some time to focus on the telephone. In today's businesses you have to minimize expenses, maximize sales and be competitive. This class will show you how to be efficient with the phone by teaching you how to accurately find out what the customer wants, how to get off the phone quickly if it's the wrong type of customer, and how to stay on the line with the type of customers you want.
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