Service Advisor Quick Quiz

Tell them not to call back until you call them
Give them a time frame (if possible) when you’ll have the car ready
Block their phone number from calling at all

Ask them “If you’ll buy the parts from me, I’ll help you out as much as I can over the phone.”
Ask them “Are you going to have me fix your car?” If they say, “No” then end the conversation quickly
Both

If it is a reputable shop and they are doing business with you, sharing information increases the bond between you and that particular shop
Shops that are only looking for free information based on your skills are only looking for a fast buck and not out to help you gain customers
Both

True
False

Each type of phone shopper has to be handled in different ways

Each type of phone shopper the same way